Terms of Shipping & Delivery
This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased from www.descape.in.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Estimated Delivery Time: 8-12 business days (Once you place the order you will receive the delivery timeline).
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Descape will be free to charge for holding the products for longer.
We ship and deliver our Products all across Delhi NCR. If you wish to buy the products from any other locations in India you can contact us for a personalized/custom order via phone/email. (The charges for shipment may vary, depending on the location of delivery.
Currently we DO NOT offer international shipping.
Refund and Returns Policy
Cancellation
Cancellation of any order placed on Descape can be processed within 24 hours of placing the order.
Once your cancellation is received and inspected, we will send you an email to notify you.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The cancellation charges for the orders are 2% of the amount paid.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Returns
All our items are custom-made, and crafted personally for our customers which is why we do not offer returns on any products, and items cannot be refunded.
In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at [email protected].
Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Descape, the product is broken, corrective measures may be taken, as deemed appropriate by Descape, to address the issue.
Exchanges
We DO NOT offer exchanges on any of our products.
Warranties
The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
- Small cuts, scratches or damage during the cleaning process
- Damaged caused by the incorrect installation of a product
- Cracks during the random displacement
- Product kept in contact to direct sunlight and water,
- resulting in decaying of wood
With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks
do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case,
there is not a warranty.
There is no warranty on upholstery/ coverings/ cushion covers.
Need help?
Contact us at [email protected] for questions related to refunds and cancellation.
